Samis shoes will provide free standard shipping on all the orders you make. There is no limit to the number of your orders. However, there are customers who may qualify for shipping to be upgraded at no extra charges. Contact us for details.


If you aren’t satisfied with your purchase from Samis Shoes, you can return the items within 14 days from the date of purchase. If you are returning items, remember that they shouldn’t be worn and the original tags should be intact. Also, if they had a security tag, it must also be present at the time of returning. If your purchase does not meet these requirements, you may not be eligible for a refund or exchange.

Contact us to start your easy service. If you have received damaged, defective, or wrong merchandise, ensure you contact us immediately. 

Once we receive your return and approve it, Samis Shoes will credit your initial mode of payment. Depending on the financial institution of your choice, allow 2-10 business days for your bank to post the credit. 


You can exchange an order instead of returning it to get a refund. You can also ask us to process an exchange on your behalf. If you have an account on our website, you will be able to see whether your purchase is eligible for an exchange. We will provide you with instructions to facilitate your exchange. 

If you have an account and the exchange option isn’t visible, please get in touch with us as soon as possible. We prefer to process you as fast as possible. We only require you to return the original purchase within 14 days.